Case Study

Great Yarmouth Borough Council

Partnering with Great Yarmouth Borough Council to Improve Standards for Tenants Through Selective Licensing Inspection Programmes

Following a public consultation, Great Yarmouth Borough Council (GYBC) launched their Selective Licensing scheme in January 2019. The discretionary scheme was designed to address poor housing conditions for private rented sector tenants within the borough’s Nelson Ward.

Working with Home Safe, the council delivered an efficient and effective inspection programme as part of the scheme that helped improve housing standards for tenants within the designated area.

The Challenge

An essential part of any successful licensing scheme is the ability for the local authority to gain access to the properties within the designation in order to identify the hazards within the properties and enforce the licence conditions. This is critical to driving up standards and improving the living conditions for tenants.

Great Yarmouth Borough Council determined that each property would be inspected multiple times during the five-year licensing period. As stated in the MHCLG 2019 report on Selective Licensing, inspecting all properties under a scheme on more than one occasion can be challenging due to widespread issues of recruiting and retaining inspectors.

Additionally, the council required an effective system to manage compliance, enabling them to identify landlords who were not meeting their legal obligations and potentially compromising tenant safety. This was crucial for ensuring appropriate enforcement actions could be taken against non-compliant landlords.

A Partnership Approach

The council entered into a partnership with Home Safe to support the delivery of their Selective Licensing scheme with a specific remit of providing an online application facility, multiple inspection programmes and a compliance management framework.

To deliver the inspection programme, Home Safe’s Health and Housing Safety Rating System (HHSRS) trained inspectors carried out inspections of each of the 1,518 licensed properties throughout the five years. The compliance inspection process evaluated property conditions and instances of non-compliance at three levels—high, medium, and low—based on the associated risk.

The issues identified were then managed to completion following a comprehensive compliance management procedure, implemented by Home Safe.

Each licence holder was issued with an electronic copy of their inspection report and full details of the issues that needed resolving.

Where breaches of licence conditions were identified, licence holders were required to provide evidence of completed remedial works and if they failed to do so they were referred to the council for enforcement action. Subsequent inspections by Home Safe assessors helped ensure previous issues were addressed and that landlords were compliant.

1,518

licensed properties inspected over five years

Properties Inspected Multiple Times Throughout The Duration

Properties inspected multiple times throughout the scheme’s duration.

The Result

Home Safe’s experience in delivering Selective and Additional licensing schemes, combined with HHSRS-trained inspectors and ex-local authority housing officers, brought expertise and additional resource to GYBC to help deliver their Selective Licensing scheme across the five year period.

During the first inspection programme, Home Safe’s inspectors identified over 4,362 issues within properties, with over 2,115 being high priority. Over 73% of all properties inspected exhibited at least one high-priority concern, including windows in poor condition with signs of decay and non-functional latches, as well as widespread damp and mould. Additionally, there was an insufficient number of functioning carbon monoxide detectors in crucial areas, posing a significant risk to tenant safety.

Through the compliance management programme, 95% of these high-priority issues were resolved within three months. This efficiency, achieved through the council’s partnership with Home Safe, allowed the council to concentrate their efforts on the remaining 5%, ensuring thorough attention could be given to the most persistent problems.

What our partners said:

“While managing Private Sector Housing at my previous local authority, Home Safe were invaluable in the implementation and running of a Selective Licensing scheme in one of the most deprived wards in the country. As our delivery partner, they took on the the majority of administrative and inspection work at a greatly reduced cost compared with an in-house solution.

The main draw to Home Safe was their knowledge and experience of how Selective Licensing schemes operate. Added to this was a shared passion in delivering a scheme geared towards maximising the holistic benefits that introducing a scheme can bring.

Home Safe are the ideal delivery partner, working closely with the Council on the creation and day-to-day maintenance of the scheme and responding swiftly to any concerns in a professional manner. As their management team includes ex-local government officers, their understanding of Town Hall mechanisms is excellent. I found this invaluable, especially during the first wave of the pandemic, in maintaining our working relationship to such a high level.

…….I would wholly recommend any local authority considering implementing housing licensing contact Home Safe to discuss how they can help deliver a successful scheme.”

Jason Williams
Community Protection Manager
Great Yarmouth Borough Council

The Home Safe Scheme

Great Yarmouth Borough Council

The Challenge

A Partnership Approach

1,518

Properties inspected multiple times throughout the scheme’s duration.

The Result

4,362 issues identified

2,115 high-priority issues

properties had atleast one high-priority concern.

95% of high priority issues resolved within 3 months

4,127 issues identified

43 days to resolve issues

of properties required no intervention

What our partners said:

Great Yarmouth Borough Council

The Challenge

A Partnership Approach

1,518

Properties inspected multiple times throughout the scheme’s duration.

The Result

4,362 issues identified

2,115 high-priority issues

properties had atleast one high-priority concern.​

95% of high priority issues resolved within 3 months

4,127 issues identified

43 days to resolve issues

of properties required no intervention

What our partners said:

properties had atleast one high-priority concern.