Support Services
As an alternative to our full Delivery Partner service, Home Safe can also support you with the below services.
We recognise that some Local Authorities may not require the full Delivery Partner support that we can provide but may benefit from accessing specific parts of our service what we do. With that in mind, Home Safe is able to offer its support in a modular fashion providing the specific support that a Local Authority may need. Please see below for a full overview of our support services but if you do require something different then please contact us for a discussion as Home Safe prides itself on our flexibility and ability to deliver a bespoke service.
The below range of services represent specific and important parts of any property licensing scheme. Our vast experience of licensing is reflected into each and every service meaning you will be benefiting from the very latest thinking and understanding when it comes to delivering your scheme.
Traditional licensing application processes can create a significant administrative workload for council officers and make it difficult for landlords to complete an application correctly. Officers may need to follow up on missing information, manage payments and respond to questions, with limited visibility of applications that have been started but not submitted.
Home Safe provides an online application portal that can be linked from the council’s website. It guides landlords and agents through the process, helping them submit the information and documents needed for their application. Our team reviews submissions and supports applicants where corrections are required, reducing the amount of routine follow-up for council officers. Where agreed, we can also manage fee collection.
The council dashboard shows the status of applications, including those still in progress, giving officers a clearer view of demand and helping them plan resources. Throughout the scheme, licence holders can use the portal to update their certificates and receive reminders before they expire, while the council can monitor the certificate information held for properties in the system.
- Online application service making the process much more efficient and easier for Landlords.
- Reduced administration for Local Authority officers.
- Integrated payment collection service.
- Application vetting service to ensure all applications are accurate and complete before being passed to the local authority.
- Local Authourity dashboard enabling them to see at the click of a button the status iof every licence application.
- Oversight of property certification for the duration of the property licensing scheme.
- Landlord Dashboard to keep track of their applications and expiring certificates.
- Reminder service for Landlords to prompt them to upload their latest certificates.
Home Safe supports local authorities with property inspections tailored to the objectives and scale of their licensing schemes. Our HHSRS-qualified inspectors can deliver a coordinated programme across an entire designation, at scale, with one or more rounds of inspections during the licence period. We manage landlord engagement before each programme, bookings, communicate with the relevant contacts and carry out inspections against the agreed requirements, helping councils maintain a consistent approach across the scheme.
Following each inspection, we provide a clear electronic report identifying the issues found, their severity and the action required. We communicate the findings to the landlord or agent, set timescales for remedial works and follow up to check that they have been completed. Where access cannot be arranged or required works are not carried out, we refer the case to the council with the relevant evidence.
This gives officers a clearer picture of property conditions across the designation and helps them focus their time on cases that may require further intervention or enforcement. The council retains oversight and makes all enforcement decisions.
- All of Home Safes inspectors are HHSRS trained, specialising in inspecting properties within licensed areas.
- Inspections can be tailored to the requirements of any licensing scheme
- Defects and non compliance are clearly identified within our reports.
- Inspections are delivered electronically as soon as our inspectors leave the property meaning all appropriate parties are immediately made aware of identified hazards.
- Inspections can be delivered as part of a programme or on an individual basis
- Full property access management is provided as part of our service
For local authorities that need support beyond the inspection itself, Home Safe can manage the follow-up work. We notify landlords and agents of the issues identified, set timescales agreed with the council, and monitor progress until the required works are completed. Where a landlord does not engage or fails to address the issues, we follow an agreed escalation process and provide the council with a clear record of the case.
This helps officers focus their attention on properties where intervention may be needed, while giving landlords clear guidance and an opportunity to put issues right.
- Home Safe's full inspection service delivered.
- A clear policy set for the management of inspection outcomes.
- Ensures identified issues and defects are resolved in an acceptable timeframe.
- Quickly identify your worst performing Landlords.
- Use existing resource more efficiently with targeted enforcement.
- Educate and develop your existing Landlord community.
Home Safe’s online training platform helps local authorities provide practical guidance to landlords and tenants in licensed properties. Alongside our existing courses, we can develop training around the needs of a particular scheme, helping landlords understand their responsibilities and tenants understand what to expect from a safe, well-managed home.
- Online training facility.
- Training courses for Landlords and Tenants.
- Licensing specific training courses.
- Bespoke courses on request.
Get in touch
We’re ready to make being a Landlord an altogether easier and more profitable experience, so why not contact Home Safe now?